Pets at Home has credited its new digital platform, particularly strong growth in subscriptions, and record numbers of Pets Club members for an underlying profit before tax (PBT) of £133mn.
The pet care retailer’s 52-week results, ending 27 March 2025, also celebrated the successful transition of online sales to its new Stafford distribution centre. This results in the FY26 beginning with a single DC, and the completion of its network optimisation.
Pets at Home did stress that it operates with a “challenging and volatile UK consumer backdrop”, but is bolstered by its Vet offering – which now represents more than half of the Group’s underlying PBT.
Lyssa McGowan, Pets at Home CEO, said: “We are making good progress in delivering our strategy of building the world’s best pet care platform, although the market remains challenging with subdued consumer confidence and the business facing significant external cost headwinds in 2025.
“Our Vets business is delivering very strong growth and continuing to outperform the market, with a robust pipeline of new openings in place for the coming year leveraging our unique practice owner model. In Retail, we’re confident that with our major infrastructure investments behind us, we are well placed for future growth as the short-term pressures ease and the consumer environment improves.”
Looking ahead, the retailer plans to accelerate the rollout of new Vet practices, and will deliver at least 10 in FY26, together with a further 15 extensions.
While in retail, due to “this uncertain environment”, Pets at Home aims to focus on what it can control: “putting consumers at the heart of our business, being committed to remaining competitive and keeping tight control of our cost base”.
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